FAQ

What are the shipping costs?

Shipping is free on all orders.

How long does delivery take?

We process orders within 1–3 business days. Delivery usually takes 10–20 business days, depending on your location and shipping provider.

Can I return my order?

Of course. You can return your order within 14 days of delivery for a full refund, provided the item is unused and in its original packaging.

How can I pay?

We currently accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Is it safe to shop with you?

Yes — we use SSL encryption to protect your information and work with secure, trusted payment providers.

Can I track my order?

Yes. As soon as your order ships, we’ll send you a confirmation email with tracking details.

Do you offer gift cards?

Yes, we offer digital gift cards in multiple amounts, available for use online.

How can I contact customer service?

You can email us anytime at hello@steyn-sandton.com. We aim to reply within 1–2 business days.

Are all items shown in stock?

We make every effort to keep stock information accurate. If an item sells out after your order is placed, we’ll contact you as soon as possible.